Customer service, Sturenkatu 2a.

Customer service

The services of the Finnish Heritage Agency Picture Collections, Library and Archive are available to anyone interested in cultural heritage. The three units have a shared customer service space where you can view their materials by request. The library operates as a service library with open collections. You can also reserve service times from library staff if necessary.

In the accordance with the Finnish Government’s recommendations, the Collection and Information Services of the Finnish Heritage Agency will re-open on June 2, 2020. Material request forms will be available on the website from May 18, 2020. A limited number of research workspaces will be available for customers. Follow the guidance on hygiene and social distancing in all activities to protect youself and others from coronavirus (COVID-19). There may be temporary delays and limitations in the services.

Archives and Information Services

Personnel Directory of the Archive and Information Services

To request materials for viewing, you will need to fill out a material request form in advance either online or at the customer service desk. The request fulfilment time is two weeks, meaning that you can reserve a time for viewing the requested materials no earlier than ten business days from submitting the request. You can submit your material request using a single form even if your request includes several different materials, such as pictures and archive materials.

Links to the materials request forms (in Finnish)

Material request form, archive

Material request form, Picture Collections

Materials subject to a work permit
A work permit is required for accessing archaeological artefact collections. Permits are granted for scientific research work. Access to picture or archive material and publications whose handling is restricted due to data security reasons or their fragile state is also subject to a permit. You can submit a permit application by filling in the permit form, printing it out, scanning it and sending it as an email attachment. The permit application should be submitted to the relevant Customer Service of the material from the collection you wish to have access to.

Wireless network
Visitors can make use of the building’s wireless network. Login details are available from the Control Room at the Sturenkatu 2 entrance.

Information services of the National Museum of Finland

The service related to historical and ethnographic artefact collections of the National Museum of Finland and the Museum of Cultures as well as the Coin Cabinet is located in the National Museum. The collection service of the artefact, picture and archive collections of the Maritime Museum of Finland is located at the Maritime Centre Vellamo in Kotka. Some of the collection information of the National Museum of Finland has been digitised and opened up in Finna. Viewing the original collection indices and other materials must be agreed in advance. Should anyone wish to gain access to the artefacts for research or other justified purposes, an artefact handling permit application must be filled in with the help of the staff responsible for the respective collection.